COOKIE POLICY
Welcome to your journey of nature discovery with TVPalm at www.tvpalm.com. We truly appreciate your visit and strive to provide the most authentic and seamless online experience possible.
At TVPalm, we use cookies to help our website function effectively—much like an experienced guide who knows every trail in the Tay Con Linh forest to ensure your journey is safe and complete. This policy explains what cookies are, how we use them, and how you can manage them.
1. What are Cookies?
Cookies are small text files stored on your device (computer, phone, tablet) when you access a website. They help the website recognize your device during subsequent visits.
Think of cookies as “digital footprints” that help us remember your preferences, making your search for travel information easier and more personalized.
2. How TVPalm Uses Cookies
We use cookies with a spirit of transparency and respect for privacy, for the following purposes:
- Essential Cookies: These are the mandatory “compasses” required for the website to function correctly. They allow you to navigate and use basic features, such as filling out the Tailor-made tour consultation form or booking an Ecolodge room. Without these, the website cannot operate to standard.
- Performance Cookies (GA4): We use Google Analytics 4 to collect anonymous information about how visitors interact with our site (e.g., which trekking routes are most popular, or how much time you spend learning about the Tonkin Snub-nosed monkey). This helps us improve our content and services every day.
- Functionality Cookies: These help the website remember your choices, such as language (English/Vietnamese) or region, making your experience more familiar and convenient.
- Advertising & Marketing Cookies: We collaborate with partners like Google Ads and Facebook Ads to display itinerary suggestions (such as the Ha Giang Loop or Tay Con Linh Trekking) that align with your actual interests, avoiding irrelevant advertisements.
3. Third-Party Cookies
During your experience on the TVPalm website, reputable third parties may also place cookies on your device:
- Google Analytics 4 (GA4): Analyzes traffic to help us better understand the needs of both international and domestic travelers.
- Social Networks (Facebook/Instagram): Allows you to easily share inspiring content about the nature of Ha Giang.
We do not directly control these cookies. Data processing is subject to the specific privacy policies of those providers.
4. Managing Cookies and Data Protection
You have the absolute right to “master your own route” by managing cookies through your browser settings (Chrome, Safari, Firefox, Edge, etc.). You can choose to accept, decline, or delete stored cookies.
Note: If you block essential cookies, certain features on the website (such as direct booking forms) may not function smoothly, affecting your search experience.
At TVPalm, we are committed to protecting your personal data with the utmost sincerity. All information collected via cookies is processed securely with the sole objective of enhancing our service quality.
5. Policy Updates
This Cookie Policy may be updated over time to comply with new legal regulations or changes in website operations.
Last Updated: April 23, 2025
6. Contact Information
If you have any questions regarding how we use cookies to protect your journey, please contact TVPalm via:
- Email: info@tvpalm.com
- Hotline: +84 366 885 955
- Address 1: Khuoi My, Phuong Do, Ha Giang City, Vietnam
- Address 2: 667 Lac Long Quan, Tay Ho, Hanoi
