TVPalm Policy
Vision
TVPalm aspires to be a small but authentic part of the journey to protect and preserve the pristine beauty of Tay Con Linh—a place where travelers can deeply connect with nature and local communities in a respectful and sustainable way.
Mission
We create responsible travel experiences that allow guests to encounter virgin nature and indigenous cultures with sincerity. Simultaneously, we contribute to forest ecosystem protection and support the long-term development of the Dao and Tay communities, ensuring we never compromise the future of generations to come.
Core Values
Respect & Protect Nature: We prioritize conservation over exploitation. Every activity is conducted with the spirit of “leaving as little trace as possible.”
Sincerity & Humility: We speak truthfully about what we do without overpromising. Authenticity is the foundation of every experience.
Safety as an Absolute Priority: Especially for trekking tours and wildlife observation in high-altitude terrain.
Supporting Local Communities: Tourism is only meaningful when it brings real, long-term benefits to indigenous people.
Multi-generational Thinking: Every decision made today aims to preserve Tay Con Linh for the children of tomorrow.
Brand Style
Voice: Warm, sincere, humble, and approachable—like a conversation between friends.
Language: Avoid grandiosity; avoid using words like “best,” “unique,” or “perfect.” We prefer “we strive to,” “we believe that,” and “in a respectful manner.”
Core Message: “Setting the standard, naturally.”
Conservation Commitment
Limited group sizes (maximum 8 guests per tour) to reduce impact on the environment and wildlife.
Zero single-use plastics in the forest.
Close cooperation with the Management Boards of Du Gia National Park and Tay Con Linh, the Tuyên Quang Provincial Forest Protection Department, and local ranger teams.
A portion of tour revenue is dedicated to supporting forest patrols, ecosystem restoration, and raising community awareness.
No absolute guarantee of spotting the Tonkin Snub-nosed Monkey. We only commit to optimizing opportunities responsibly and with respect for nature.
Commitment to Customers
Transparency regarding pricing, actual difficulty levels, and tour risks.
Prioritizing the safety and health of every traveler.
Flexible support in adjusting itineraries when necessary.
Listening seriously to feedback to continuously improve.
Commitment to Local Communities
Prioritizing services and ingredients sourced from indigenous people (Dao and Tay).
Respecting the customs, traditions, and living spaces of the community.
Refraining from organizing tourism activities that infringe upon sacred areas or strictly protected zones without prior consent.
Operational Principles
All tours must have coordination and permits from state management agencies.
Tours will not operate when weather conditions do not guarantee safety.
Guide teams are regularly trained in responsible guiding skills and conservation knowledge.
We continuously evaluate and adjust to ensure all activities are aimed at true sustainability.
Setting the standard, naturally.
