Policy

Policies

This page outlines the general policies that apply when using services provided by TVPalm.

Some policies apply to accommodation at TVPalm Ecolodge, while others apply to experiences operated by TVPalm Adventure. Please read the relevant information before making a reservation.

 

TVPalm Ecolodge

Children

Children of all ages are welcome at TVPalm Ecolodge.

Children under 6 years of age may stay free of charge when sharing existing bedding with their parents or guardians, subject to the maximum occupancy of the selected room.

Children aged 6–11 may be eligible for child rates depending on the room category and booking arrangement.

Guests aged 12 years and above are charged as adults.

Breakfast is included with every room reservation. Other meals are available separately.

 

Room occupancy

Each room accommodates a maximum number of guests based on its size, bedding and layout.

TVPalm Ecolodge does not provide extra beds.

Please choose a room that is suitable for the number of adults and children in your group.

 

Guest responsibility

Parents and guardians are responsible for supervising children throughout their stay, particularly around stairways, balconies, the swimming pool and other outdoor areas.

We also ask all guests to respect the quiet atmosphere of the ecolodge, local residents and the natural environment of Khuoi My Village.

 

TVPalm Adventure

Children on Tours

Many TVPalm Adventure experiences are suitable for families. However, some itineraries may not be appropriate for young children because of terrain, weather or activity level.

If you are travelling with children, please contact us before booking. We will recommend the most suitable experience for your family.

 

Safety

Some experiences take place in remote mountain areas where weather, road and trail conditions may change.

Guests should choose activities that are appropriate for their health and physical ability.

For everyone's safety, guests are asked to follow the guidance of TVPalm staff and local guides throughout the journey.

TVPalm may adjust an itinerary when necessary due to weather, road conditions or other circumstances that could affect safety.

 

Payment

Payment terms, deposits and accepted payment methods are available in our Payment Policy.

Please read the Payment Policy before confirming your reservation.

 

Privacy

Information about how TVPalm collects, uses and protects personal information is available in our Privacy Policy.

 

Policy updates

TVPalm may update these policies when necessary to reflect operational changes, safety requirements or applicable regulations.