ANTI-SPAM POLICY – TVPALM

Welcome to TVPalm at www.tvpalm.com! We truly appreciate your visit and aspire to build a community of nature lovers where sustainable travel insights are shared in the most authentic way.

At TVPalm, we strive to keep our online space clean and useful, just as we protect the pristine nature of the forests on the Tay Con Linh range. We want our website to remain undisturbed by “digital noise” or “digital litter” from spamming behaviors, ensuring every traveler finds tranquility and valuable information upon visiting.

1. Commitment Against Spam Abuse

TVPalm strictly prohibits all forms of spam on our website. We define spam as unwanted, repetitive information or inappropriate advertising that disrupts the community and negatively affects our visitors’ connection to nature.

We commit to:

• Never using your contact information (Email, phone number) to send spam.
• Applying technical measures to prevent any infringement upon TVPalm’s digital space.
• Promptly listening to and handling reports of spam activities from our users.

2. Behaviors Classified as Spam Abuse

Within the TVPalm digital environment, the following actions are considered violations:

• Inappropriate Comments: Posting repetitive content, advertising other services, or inserting malicious links into articles about trekking, wildlife observation, or indigenous culture.
• Form Abuse: Using the Tailor-made consultation forms or WhatsApp to send fraudulent info, automated advertisements, or content unrelated to travel services.
• Fake Accounts: Creating multiple shell accounts to manipulate reviews or disrupt information on the website.
• Malware Distribution: Posting links containing malicious software within user interaction areas.

We encourage sincere interaction, where every comment is like a gentle footprint that leaves no negative impact on the shared ecosystem.

3. Prevention and Handling Measures

TVPalm protects its “digital ecosystem” through:

• Automated Filters: Utilizing technology to detect and block spamming behaviors the moment they begin.
• Manual Moderation: Our administrative team regularly reviews content to ensure that all information on the website remains authentic and accurate.
• Violation Handling: Depending on the severity, we will delete infringing content, issue warnings, or temporarily/permanently block accounts belonging to individuals or organizations that intentionally abuse spam.

4. Reporting Spam Abuse

If you encounter any content that compromises the purity of the TVPalm website, please help us by reporting it. Your support is how we collectively protect a sustainable online environment.

5. Policy Changes

TVPalm may update this policy to counter newer, more complex forms of spam. All changes will be published transparently on the website.

6. Contact Information

For any questions or to report spam, please send them to:

• Email: info@tvpalm.com
• Hotline/WhatsApp: +84 366 885 955
• Addresses: 667 Lac Long Quan, Tay Ho, Hanoi OR Khuoi My, Phuong Do, Ha Giang.