This page covers how to pay for TVPalm services and what happens when a booking changes. For the general rules that apply across TVPalm Adventure and TVPalm Ecolodge, see our Policies page. For how we handle your data, see our Privacy Policy.
- Payment methods
TVPalm accepts the following payment methods. All prices are quoted in USD. VND payment is accepted at the exchange rate on the date of payment.
Bank transfer
| Account Holder | TVPALM CO., LTD |
| Account Number | 912325653157 |
| Bank | LPBank — Ha Giang Branch |
| Transfer Description | [Your Full Name] – [Tour/Service Name] – [Date] |
After transferring, send a photo of your receipt via WhatsApp (+84 366 885 955) or email (info@tvpalm.com) for confirmation.
International transfer — Wise, Revolut or PayPal
For international guests, we accept three online payment methods. Fees differ significantly — please choose the one that works best for you.
| Method | Typical Fee | Speed | Best For |
| Wise | ~0.5–1% (lowest) | Same day to 1 day | Most guests — best exchange rate |
| Revolut | ~0.5–1% (low) | Same day | Revolut account holders |
| PayPal | 4–5% (high) | Instant | Guests without Wise/Revolut only |
PayPal fees are charged to the guest. We recommend Wise or Revolut to keep more of your money for the trip.
Wise & Revolut — send to:
- Recipient: TVPALM CO., LTD
- Account: 912325653157 — LPBank, Ha Giang Branch
Select “Business or charity” when setting up the transfer.
PayPal — request the payment link:
Contact info@tvpalm.com or WhatsApp +84 366 885 955. We send a secure PayPal invoice with the total including the 4–5% processing fee stated up front.
Card payment (Online)
We send a secure payment link via WhatsApp or email for payments using Visa, Mastercard, or Amex. A processing fee of 2.7–3.0% applies. The same 2.7–3.0% fee applies to card payments via the POS machine on-site at TVPalm Ecolodge or the Hanoi office.
Cash or Card (On-site)
Pay in person at TVPalm Ecolodge (Khuoi My, Ha Giang, Tuyen Quang) or our Hanoi office (667 Lac Long Quan, Tay Ho). Cash (USD or VND) and card accepted.
For additional on-site services at the Ecolodge (dining, herbal foot bath, room upgrade), pay directly at reception.
2. Booking confirmation
A booking is confirmed only after TVPalm receives the required deposit and sends written confirmation via email or WhatsApp. Until then, availability is not guaranteed.
What you receive after payment:
- Booking Confirmation with service details, dates, and price breakdown
- Pre-trip preparation guide (where applicable)
- Contact details for your trip coordinator
3. Deposit & Balance payment
Deposit and balance deadlines vary by tour type, because the commitments TVPalm makes with local guides, porters, and homestays differ. The table below is the framework. The exact figures for your tour are stated on its policy pack and on the product page.
| Tour Type | Deposit | Balance Due |
| Tay Con Linh Summit Trekking (Tier 3) | 45% | 21 days before departure |
| Dao Village Trekking (Tier 2) | 30% | 14 days before departure |
| Ha Giang – Cao Bang Loop | 30% | 7 days before departure |
| Day & Half-Day Walks (Tier 1) | 15–20% | 3 days before / on arrival |
| TVPalm Ecolodge stay | 30% or 1st night | On check-in / 7 days before for peak season |
For TVPalm Adventure tours, the deposit is non-refundable but is transferable to another TVPalm booking within 6 months. For TVPalm Ecolodge stays, the deposit is refundable on the terms in the Ecolodge cancellation table below. Force Majeure applies to both.. All prices in USD; VND accepted at the daily rate.
- Cancellation & Refund policy
TVPalm works directly with local Dao families, guides, porters, and community partners. Many costs are committed early and are often non-recoverable. Our cancellation terms reflect this reality.
All cancellation or date-change requests must be sent in writing to info@tvpalm.com.
TVPalm Adventure — Tour cancellation (refund of total tour price)
For tours, the deposit is non-refundable, except as set out under Force Majeure below.
| Tour Type | Early* | Mid | Near | Cutoff / no-show |
| Summit Trekking (Tier 3) | 55% (45+ days) | 30% (30–44) | 15% (15–29) | 0% (<15 days) |
| Dao Village (Tier 2) | 70% (30+ days) | 40% (15–29) | 20% (7–14) | 0% (<7 days) |
| Ha Giang – Cao Bang Loop | 70% (30+ days) | 50% (15–29) | 30% (7–14) | 0% (<7 days) |
| Day & Half-Day Walks (Tier 1) | 80–85% (7+ days) | 50% (3–6 days) | — | 0% (<3 days) |
*Early = the longest notice band for that tour (shown in brackets). Notice is measured from the date TVPalm receives your written request at info@tvpalm.com.
TVPalm Ecolodge — Stay cancellation
| Notice Period | Refund of Deposit | Note |
| 30+ days before check-in | Full deposit refunded | Or transferable to new dates within 6 months |
| 15–29 days | 50% of deposit refunded | Remainder transferable to new dates within 3 months |
| 7–14 days | No refund | Date change possible (subject to availability, peak season excluded) |
| Less than 7 days | No refund | No date change |
Specific tours may have additional cancellation conditions (e.g. wildlife tours, Tay Con Linh summit). Always check the product page.
Refund processing
- Refunds are processed within 15–30 business days to the original payment method.
- Bank transfer fees (if any) are deducted from the refund amount.
- Refunds are returned via the same payment method (Wise, Revolut, PayPal) where possible.
- PayPal refunds do not recover the original processing fee — this is deducted from the refund amount.
Force majeure
In cases of severe weather, natural disasters, government restrictions, road closures, or events beyond TVPalm’s control:
- If the trip cannot start: full deposit refunded or transferred to new dates.
- If the trip is interrupted mid-way: itinerary adjusted where possible; partial refund assessed case by case.
- TVPalm communicates proactively and works with each guest to find a fair solution.
- Date changes & Postponement
TVPalm encourages guests to postpone rather than cancel. Date changes are subject to availability and must be made in writing to info@tvpalm.com. The notice bands differ by tour tier:
- Summit trekking (Tier 3): free postponement 30+ days before; a 30% adjustment fee 15–29 days before; written approval only within 15 days.
- Dao village & Loop: free postponement 15+ days before; a 20% adjustment fee 7–14 days before; written approval only within 7 days.
- Day & Half-Day walks (Tier 1): free postponement more than 3 days before; written approval within 3 days.
One free postponement applies within a 6-month window. Repeat guests and international travellers with proof of flight changes may receive additional flexibility — see the tour’s policy pack. Peak-season dates may have limited availability.
6. VAT & invoicing
- A 10% VAT invoice is available upon request. Please request before or at the time of payment.
- Invoices are issued within 7 business days after payment confirmation.
- Invoice details (company name, tax code, address) must be provided at time of request.
7. Community contribution
A portion of every TVPalm booking supports the Dao community in the Tay Con Linh area and reforestation efforts in Ha Giang. This is built into our pricing — there is no additional charge to guests.
→ View Sustainability Overview
8. Contact for payment & Booking questions
- Hotline & WhatsApp: +84 366 885 955
- Email: info@tvpalm.com
- Sales: Chloe — info@tvpalm.com
