PRIVACY POLICY: CHERISHING YOUR JOURNEY AND YOUR DATA

At TVPalm, we believe that trust is the foundation of every lasting relationship. Just as we strive to protect the pristine ecosystem of the Tay Con Linh range, we are committed to the absolute protection of the personal information you have entrusted to us. This Privacy Policy explains how we collect, use, and safeguard your data with transparency and responsibility.

1. Information We Collect

To ensure the most thorough preparation for your journey, TVPalm collects essential information, including:

  • Personal Information: Full name, email, phone number, and nationality for communication and booking confirmation.
  • Identity Verification: Passport or ID card information. This is a mandatory requirement for us to complete the necessary permit procedures for nature reserves or border areas in Ha Giang.
  • Interaction Data: Consultation content from our Tailor-made Forms or WhatsApp messages, allowing us to deeply understand your personal desires.
  • Technical Data: IP address, Cookies, and data from Google Analytics for the purpose of optimizing your experience on our website.

2. How We Use Your Data

We do not collect data merely for storage; we use it to create value:

  • Ensuring Safety: Verifying identity to provide the best possible support in emergency situations on high-altitude terrain.
  • Personalizing Experiences: Recommending itineraries that best suit your interests and physical health.
  • Legal Compliance: Registering residency and coordinating with Forest Management Boards and local Rangers in accordance with State regulations.
  • Maintaining Connection: Sending service confirmations, invoices, and important schedule updates.

3. Information Sharing and Third Parties

TVPalm pledges not to sell your personal data to any third party for commercial purposes. Information is only shared in the following cases:

  • Technical Infrastructure Partners: (Google, hosting servers) to operate the website.
  • Authorities: (Police, Forest Rangers) when there is a valid request to facilitate administrative procedures for your trip.
  • Payment Support Units: To ensure your transactions are safe and secure.

4. Your Rights Regarding Personal Data

You are always the owner of your data. You have the right to request access, rectification, or the deletion of your personal information from our system at any time (except for data required to be stored under accounting and security laws).

5. Commitment from TVPalm

We understand that privacy is a vital component of peace of mind. Any changes to this policy will be updated transparently here.

Last Updated: April 23, 2025 Responsible Person: Nguyen Van Trung – CEO of TVPalm